Frequently asked questions
What is your return policy?
Regular-priced items may be returned within 30 days of delivery for a refund or exchange. Sale items are final sale and cannot be returned or refunded, except in cases of damage, defect, or incorrect delivery. For hygiene and safety reasons, opened or used skincare products cannot be returned.
To which countries do you ship?
We ship to most countries around the world. With logistics hubs in the EU, UK, USA, and GCC, we ensure fast and reliable delivery wherever you are.
Ref: SHIPPING & RETURNS
How much does shipping cost?
Free Shipping Thresholds by Region
EU: Free shipping on orders over €120
UK: Free shipping on orders over £100
USA: Free shipping on orders over $100 USD
GCC Countries: Free shipping on orders over ~760 AED
Canada: Free shipping on orders of 135 CAD
For smaller orders, shipping costs will be calculated at checkout depending on your location
For all regions not listed above, standard shipping fees will be applied at checkout.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email. You can use this to track the progress of your package.