Frequently asked questions
What is your return policy?
Regular-priced items may be returned within 30 days of delivery for a refund or exchange. Sale items are final sale and cannot be returned or refunded, except in cases of damage, defect, or incorrect delivery. For hygiene and safety reasons, opened or used skincare products cannot be returned.
To which countries do you ship?
We ship to most countries around the world. With logistics hubs in the EU, UK, USA, and GCC, we ensure fast and reliable delivery wherever you are.
How much does shipping cost?
We offer Free shipping on all orders over a value of 150 or more shipped to the EU, UK, USA, and GCC countries.
Orders shipped to locations outside these regions (for example, Australia, South America, or Asia) may incur local customs duties, import taxes, or fees, which are the customer’s responsibility.
For orders under a value of 150, shipping costs will be calculated at checkout depending on your location.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email. You can use this to track the progress of your package.
