Return Policy:
Regular-priced items may be returned within 30 days of delivery for a refund or exchange, provided they are unopened, unused, and in original packaging.
Sale, clearance, discounted, promotional, or final sale items are non-returnable and non-refundable, except in cases of damage, defect, or incorrect delivery.
For hygiene and safety reasons, opened or used skincare products (including serums, creams, and moisturizers) cannot be returned or exchanged. Shipping costs for opened or used skincare products are non-refundable.
Damaged Items & Shipping Refund:
If an item arrives damaged, please report it within the following timeframe:
- USA: within 7 days of receipt
- EU & UK: within 14 days of receipt
In such cases, shipping costs will be fully refunded or covered for the replacement item.
To initiate a return, please contact our customer service with your order number.